Member FAQs: Your Credit Union Questions Answered

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To activate your new card or set your PIN, call 1-800-992-3808. 

To report a lost or stolen debit or ATM card, call 918-699-7100, option 4 or 1-800-364-3628, option 4 during our business hours. After business hours, call 1-833-604-0699.

Have you received a call from the Energy One fraud team? Contact them at 1-877-253-8964 to go over the transactions in question or respond to the text received from our fraud department.

For Bill Pay customer service, call 1-844-843-9381.

To enroll in Online Bank, click “login” in the upper right-hand corner of the main homepage. Choose “enroll in online banking” and follow the prompts. You will need your member number, primary’s DOB, and primary’s SSN to enroll.  You will setup a username and password.

You will be prompted to set up 5 security questions and the answer to the questions will need to be at least 5 characters long and they are case sensitive. These will be used to confirm your identity if you attempt to login from a new or unregistered computer or another device.

You will be prompted to setup a phone number to receive a 4-digit code to.  You can select to receive the code by phone call or text message.

Once you have established all the security information requested, you will use your username and password to access online bank via the website or mobile app.

To use online bank, go to www.energyone.org and click Login. Enter your username, and password and select login. You may be prompted to receive a code to your selected phone number or answer a security question.

Within your online bank, you can view your accounts and account history, make transfer, pay loan payment, pay bills, and much more.  Click here to watch a video to see all the features of online bank.

User ID’s are between 6-32 characters long and can combine letter and numbers and special characters.  You can select Forgot Username when trying to logon.  Passwords are between 9 and 32 characters long and must contain an upper-case letter, lower case letter, one number, and a special character.  You can do forgot password, but only if you have tried password less than 3 times.  If you continue to get this error, please call 918-699-7100 to be reset.

After four unsuccessful attempts, online bank is locked. Call 918-699-7100 or 1-800-364-3628 and choose option 3 for online services to be unlocked.

Download the free mobile app in your app store. Search for “Energy One Federal Credit Union.” This app allows you to view account balances and history, make transfers and payments, and even make deposits, right from your smart phone.

You can also enroll in online banking from your mobile app.  After you download app, open the app, and select enroll as new user.

The login ID and security code are the same for the website or the mobile app.

The maximum per item limit is $5,000. The daily (within a 24-hour period) maximum limit is $10,000.

Items received before the cutoff time of 4:00 p.m. CT will be credited the same day, if they are approved. If the item is not approved, you will be notified by the credit union.

Items submitted after 4:00 p.m. CT, or on a weekend or holiday, will be reviewed the next business day.

You will receive a confirmation message after submission, and all checks successfully submitted are viewable in the deposit check history, even if they are still pending approval or if they’ve been rejected.

Each item is reviewed for date, name and endorsement on the back.

A proper endorsement will read “for mobile deposit only at Energy One” and be signed the way the check is made payable underneath. If the check is payable to multiple payees, they must all sign it. If it not properly endorsed, it will be rejected. Once the endorsement is corrected, it may be resubmitted.

Be sure NOT to do the following:

• Submit item(s) payable to “cash”
• Submit item(s) payable to a person other than yourself
• Submit the same item multiple times
• Submit an item that has been altered or is illegible
• Submit a business check to a personal account
• Submit post-dated item(s)

For more information, please review the eDeposit Agreement.